Returns, Exchanges + Shipping
Returns + Exchanges
If you are not happy with your order you may return it within 14 days. Products must be new, in the original packaging and show no signs of wear at all. Scratched or scuffed jewellery can not be exchanged or replaced.
If you would like to exchange your item this may be done for a different design, you may not exchange for a same style but different size as this would be a re-sizing (which we are also happy to do).
Please return your items by recorded delivery as we can not be responsible for the item until it arrives safely with us. If you do wish to return an item please contact us the form below and we will send you the return details.
Earrings may not be exchanged for hygiene reasons.
- UK Shipping - Royal Mail Tracked and Recorded - £7.50
- Worldwide Shipping - International Tracked and Recorded - £15
You will receive a tracking number for each and a signature will be required on delivery.
When the order has been dispatched we expect the order to be delivered on the next working day and it should require a signature.
Ring sizers are sent via first class Royal Mail.
In our experience it usually takes roughly 5-7 working days for international shipping using Royal Mail International Tracked and Signed For, some countries are faster than others but that is usually about right. However, we don't want to pretend it is always so simple. Sometimes the orders are caught up at customs, especially around the busy Christmas period and can take 4-6 weeks to get through to you.
We do provide tracking information and when the parcel leaves UK Royal Mail it is passed on to a courier in your country which you can continue to track. You will need to sign for your order so please make sure someone is home when it is due to be delivered.
We are not responsible for any tax or customs charges that you may need to pay.
Want to know more about order processing times? - Check out the Orders + Information Page